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1. Note:Price is for reference only, subject to the actual collect fees.
2. If you need checked luggage it was less expensive be online.
3. The excess baggage fee will be charged according to the distance and the weight of the excess baggage. corresponding baggage weight grade 5KG, 10KG, 15KG, ..., and so on. If the luggage exceeds the standard, it can be purchased per kilogram at the airport.
4. The baggage charge standard is in accordance with According to the nature of the route and the distance.
5. The weight and size of hand luggage departing from Shenzhen refer to FSC.
Please purchase 1 hours before scheduled departure time
Regulations on domestic baggage service1.Business class Passenger could carry two pieces of free carry-on baggage with the weight no more than 7kg and the size no more than 20×40×55cm.
2.Comfort economy Passenger could carry one piece of free carry-on baggage with the weight no more than 7kg and the size no more than 20×40×55cm.
3.Ordinary class passenger could carry one piece of free carry-on baggage with the weight no more than 7 kg and the size no more than 20×30×40cm.
4.Baggage with the weight or size exceeding the above criteria shall.
5.Free baggage allowance may differ for different categories of flight tickets:
| Class | Free baggage allowance | Carry-on quantity | Carry-on standard | Check-in Baggage |
| C/D/I | 30KG | 2 |
|
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| W/Q/R | 20KG | 1 | |
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| Y/H/K/L/M/X | 20KG | 1 |  |
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| V/N | 10KG | |||
| A/U/T/Z | 0KG | |||
| other | According To The Regulations | |||
6. No free baggage allowance is available for baby passengers, but a foldable stroller may be brought along, provided the dimensions of the pushchair or bassinet or
Baby restraints, etc.do not exceed 20 cm×40 cm×55 cm and the weight does not exceed 7 kg. If the stroller is oversize or overweight, it shall be transported for free.
7. Any baggage exceeding the free baggage allowance specified by West Air will be charged accordingly.
Regulations on charging for excess baggage for domestic flights | Check-in counter at the airport |
During the promotion of differential services of the West Air, the following preferential policy is offered:
The baggage charges rates are based on flight distances: 0-800KM (exclusive), 800KM-1600KM (exclusive), and 1600KM or above. Differential charge rates applying to these flight distances are 12 yuan/kg, 16 yuan/kg and 20 yuan/kg respectively. The total baggage charge should be rounded up to the nearest tens. For example, when the overweight baggage of a passenger of the Chongqing-Guangzhou (1188 KM) Flight weighs 6.6 kg,The applicable charge rate is 16yuan/kg, so the overweight baggage charge should be 100yuan by rounding the product of 16 multiplied by 6.6. The deadline of the preferential policy will be given in further notification.
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| Boarding gate | Overweight or oversize baggage is not allowed to be brought on board. If a passenger didn’t check the baggage on the check-in counter but brought it to the boarding gate, the passenger has to be solely liable for the consequences, including that the baggage might not be transported. Baggage transportation can only be performed at the boarding gate after the fees are charged at the gate for excess baggage within the permitted conditions (time, safety, baggage size, etc.).Each piece of luggage is charged to 260 yuan. | |||||||||||
Pre-order baggage If you need checked luggage it was less expensive in web or FlyPlus or Wechat.
| Pre-order baggage | Ordering time |
| Official website/West Air WeChat Public Account/Fly Plus app | 1 hours prior to the scheduled departure of your flight |
| call center 95373 | 1 hours prior to the scheduled departure of your flight |
| According to the nature , the per-bagloading fee per 5KG. | |
Product description1. Online baggage allowance should be pre-ordered 1 hours prior to the scheduled departure of your flight; If you have checked in, please purchase your baggage allowance after cancelling the check-in.
2. Please check the POS receipt if you are at the airport.
3. If you leave the airport, you can click here or call 95373.
4. It is only used for checked baggage and ground products, not for hand luggage on board.
5. Please plan your baggage weight before pre-ordering the baggage allowance. Once baggage allowance is procured, no excess will be refunded but any insufficiency shall be additionally paid. Namely, excess weight of baggage will be charged and paid at the baggage counter (offers on the website will not apply to any payment of such insufficiency); if the actual checked baggage weighs less than the pre-ordered baggage allowance, the excess part of the allowance will not be converted into money and refunded.
6. The dimension of checked baggage may not exceed 40 cm×60 cm×100 cm and the weight cannot exceed 50 kg.
Please purchase 1 hours before scheduled departure time
Regulations on international free baggage service1.Business class Passenger could carry two pieces of free carry-on baggage with the weight no more than 7kg and the size no more than 20×40×55cm.
2.Comfort economy Passenger and Ordinary class passenger could carry one piece of free carry-on baggage with the weight no more than 7kg and the size no more than 20×40×55cm.
3.Baggage with the weight or size exceeding the above criteria shall.
4.Free baggage allowance may differ for different categories of flight tickets:
| Flight ticket class | Free baggage allowance | Carry-on quantity | Carry-on standard | Checked baggage |
| C/D/I | 30KG | 2 |
|
|
| W/Q/R | 30KG | 1 | |
|
| Y/H/K/L/M/X/V/N/A/U/T/Z | 20KG | |||
| other | According To The Regulations | |||
6.No free baggage allowance is available for baby passengers, but a foldable stroller may be brought along, provided the dimensions of the pushchair or bassinet or
Baby restraints, etc.do not exceed 20 cm×40 cm×55 cm and the weight does not exceed 7 kg. If the stroller is oversize or overweight, it shall be transported for free.
7. Any baggage exceeding the free baggage allowance specified by West Air will be charged accordingly.
Regulations on charging for excess baggage for international flightsSuvarnabhumi Airport=Hefei Luogang International Airport(2615km); Suvarnabhumi Airport=Zhengzhou Xinzheng International Airport(2675km); Noi Bai International Airport=Chongqing Jiangbei International Airport(1065km); Jeju International Airport=Zhengzhou Xinzheng International Airport(1190km).
Rate of charge(Only local currency is charged at the gate):
| Charging by Check-In Counter | 0-800KM (exclusive) | 800-1600KM (exclusive) | 1600KM or above | Boarding gate |
| CNY | 24 | 27 | 30 | 700 |
| JPY | 500 | 600 | 700 | 15000 |
| KRW | 4500 | 5000 | 5500 | 130000 |
| THB | 120 | 140 | 150 | 3500 |
| HKD | 30 | 35 | 40 | 800 |
| MOP | 30 | 35 | 40 | 800 |
| LAK | 68000 | 77000 | 86000 | 2000000 |
| SGD | 4 | 5 | 6 | 130 |
| USD | 3.4 | 3.8 | 4.2 | 98 |
| KHR | 13000 | 15000 | 17000 | 390000 |
| VND | 83000 | 93000 | 103000 | 2410000 |
| PHP | 190 | 210 | 240 | 5600 |
| MYR | 16 | 18 | 20 | 470 |
| MMK | 6900 | 7800 | 8700 | 202500 |
| IDR | 54000 | 60000 | 67000 | 1563000 |
Notes:Except for the boarding gate, other charges are charged per kilogram.
Pre-order baggage If you need checked luggage it was less expensive in web or FlyPlus or Wechat.
| Pre-order baggage | Ordering time |
| Official website/West Air WeChat Public Account/Fly Plus app | 1 hours prior to the scheduled departure of your flight |
| call center 95373 | 1 hours prior to the scheduled departure of your flight |
| According to the nature , the per-bagloading fee per 5KG. | |
Product description1. Baggage allowance should be pre-ordered 1 hours prior to the scheduled departure of your flight; If you have checked in, please purchase your baggage allowance after cancelling the check-in.
2. If you require an invoice,you can call the call center 95373 to request the electronic invoice. issue within 7 working days.
3. It is only used for checked baggage and ground products, not for hand luggage on board.
4. Please plan your baggage weight before pre-ordering the baggage allowance. Once baggage allowance is procured, no excess will be refunded but any insufficiency shall be additionally paid. Namely, excess weight of baggage will be charged and paid at the baggage counter (offers on the website will not apply to any payment of such insufficiency); if the actual checked baggage weighs less than the pre-ordered baggage allowance, the excess part of the allowance will not be converted into money and refunded.
Notes for refund and change1. If your flight date changes, you should call the Call Center on 95373 before procurement of check-in (boarding pass) formalities to change the baggage allowance ordered for the original flight to your altered flight; otherwise information concerning the original baggage allowance order cannot be identified and the ordered baggage allowance will be invalid.
2. If the baggage charge of the pre order is before the flight takes off and the ticket has not gone through the check-in formalities, you can apply for a full refund through the original purchase channel; If the ticket is not used after the flight takes off, you can apply for a full refund through the original purchase channel after the ticket is refunded; If the ticket has been used, no refund is allowed. The processing time limit of refund application is 7 working days. The validity period of the refund for pre ordered baggage is the same as that of the ticket for passengers to purchase pre ordered baggage. If the usage of the pre ordered baggage allowance cannot be verified after the ticket expires, a refund is not allowed. For the excess baggage fee paid at the airport, passengers can apply for refund directly at the airport payment office, and the excess baggage fee will be refunded in full.
3. No baggage allowance may be transferred to any other airlines.
4. If you encounter problems with your refund, please contact 95373 for staff assistance.
5. The application and return of pre ordered baggage can be made in the official website of Westair - auxiliary services - order query of auxiliary products.
6. Please log in to the official website account and apply for return in the original order.
