Sign-in with VFRN Code
Please purchase 1 hours before scheduled departure time
Regulations on domestic baggage service1. When you buy Comfort Economy Class you have may bring hand baggage that weighs no more than 7 kg and has dimensions of no more than 20cm×40cm×55cm.
2. When you buy the Class falls outside Comfort Economy Classurisdiction may bring hand baggage that weighs no more than 7 kg and has dimensions of no more than 40 cm×30 cm×20 cm.
3. The dimension of checked baggage may not exceed 40 cm×60 cm×100 cm. Free baggage allowance may differ for different categories of flight tickets:
| Flight ticket category | Class | Free baggage allowance | Carry on Baggage | Check-in Baggage |
| Comfort Economy Class | C/W/D | 20KG |  |
 |
| Super free | Y | 10KG |  |
|
| Super Enjoyable | B/H/K/L/M/X | 10KG | ||
| Super Preferential | V/N/Q/A/U/T | 0KG | ||
| Product Cabin | Z | 0KG | ||
| other | According To The Regulations | |||
3. No free baggage allowance is available for baby passengers, but a foldable stroller may be brought along, provided the dimensions of the stroller do
not exceed 20 cm×40 cm×55 cm and the weight does not exceed 7 kg. If the stroller is oversize or overweight, it shall be transported for free. 
4. Any baggage exceeding the free baggage allowance specified by West Air will be charged accordingly.
Regulations on charging for excess baggage for domestic flights | Check-in counter at the airport |
During the promotion of differential services of the West Air, the following preferential policy is offered:
The baggage charges rates are based on flight distances: 0-800KM (exclusive), 800KM-1600KM (exclusive), and 1600KM or above. Differential charge rates applying to these flight distances are 12 yuan/kg, 16 yuan/kg and 20 yuan/kg respectively. The total baggage charge should be rounded up to the nearest tens. For example, when the overweight baggage of a passenger of the Chongqing-Guangzhou (1188 KM) Flight weighs 6.6 kg,The applicable charge rate is 16yuan/kg, so the overweight baggage charge should be 100yuan by rounding the product of 16 multiplied by 6.6. The deadline of the preferential policy will be given in further notification.
Excess Baggage Charge Calculator at the West Air Check-in Counter
If you need checked luggage it was less expensive be online.
Search
No information available
baggage allowance:
|
|||||||||||
| Boarding gate | Overweight or oversize baggage is not allowed to be brought on board. If a passenger didn’t check the baggage on the check-in counter but brought it to the boarding gate, the passenger has to be solely liable for the consequences, including that the baggage might not be transported. Baggage transportation can only be performed at the boarding gate after the fees are charged at the gate for excess baggage within the permitted conditions (time, safety, baggage size, etc.). | |||||||||||
| Pre-order baggage | Ordering time | |||||||||||
| Official website/West Air WeChat Public Account/Fly Plus app | 1 hours prior to the scheduled departure of your flight | |||||||||||
| call center 95373 | One day prior to the scheduled departure of the corresponding flight | |||||||||||
Product description1. If you need checked luggage it was less expensive in web or FlyPlus or Wechat.
2. Online baggage allowance should be pre-ordered 1 hours prior to the scheduled departure of your flight; If you have checked in, please purchase your baggage allowance after cancelling the check-in.
3. If you require an invoice, you may have the invoice issued at the ticket counter of any West Air airport (limited to Chongqing/Zhengzhou airports) or some ticket counter of Hainan Airlines (overweight baggage may have a quota invoice issued separately in addition to the invoice for your trip ticket), or you can call the call center 95373 to request the electronic invoice. issue within 7 working days.
4. Pre-ordering of baggage allowance only applies to checked baggage;
5. You may pre-order baggage allowance for only once. Please plan your baggage weight before pre-ordering the baggage allowance. Once baggage allowance is procured, no excess will be refunded but any insufficiency shall be additionally paid. Namely, excess weight of baggage will be charged and paid at the baggage counter (offers on the website will not apply to any payment of such insufficiency); if the actual checked baggage weighs less than the pre-ordered baggage allowance, the excess part of the allowance will not be converted into money and refunded;
Please purchase 1 hours before scheduled departure time
Regulations on international free baggage service1. Each passenger may bring hand baggage that weighs no more than 7 kg and has dimensions of no more than 40 cm×30 cm×20 cm.
2. The dimensions of checked baggage may not exceed 40 cm×60 cm×100 cm. Free baggage allowance may differ for different categories of flight tickets:
| Flight ticket category | Class | Free baggage allowance | Dimensions |
| Business economy class | C/D | 30KG |  |
| Group/Flexible economy | G/W | 20KG | |
| Ordinary economy class | Y/B/H/K/L/M/X | 20KG | |
| V/N/Q/P/A/U/T/Z | 10KG |
3. No free baggage allowance is available for baby passengers, but a foldable stroller may be brought along, provided the dimensions of the stroller do
not exceed 20 cm×40 cm×55 cm and the weight does not exceed 7 kg. If the stroller is oversize or overweight, it shall be transported as checked baggage.
4. Any baggage exceeding the free baggage allowance specified by West Air will be charged accordingly.
Regulations on charging for excess baggage for international flightsThe baggage charges rates are based on flight distances: 0-800km (exclusive), 800km-1600km (exclusive), and 1600km or above. Differential charge rates applying to these flight distances are 20yuan/kg, 25yuan/kg and 30yuan/kg respectively. All weights in kilograms should be rounded up to the single digital, and the total baggage charge should be rounded up to the nearest tens(At the domestic check-in counter only). If other currencies are involved, the local airport charges shall prevail.
| Route | Check-In Counter (Unit price per kilogram) |
Boarding gate (Single piece of baggage price) |
Official Online Channels | Call Center | |||
| Weight | Price(RMB) | Weight | Price(RMB) | ||||
| Domestic | ZhengZhou-Osaka/ChongQing-Osaka | 30 RMB | 720 RMB | 10kg | 150 | 10kg | 180 |
| 20kg | 300 | 20kg | 360 | ||||
| 30kg | 450 | 30kg | 540 | ||||
| ChongQing-Phuket Island/Urumqi-Phuket Island | 30 RMB | 720 RMB | 10kg | 150 | 10kg | 180 | |
| 20kg | 300 | 20kg | 360 | ||||
| 30kg | 450 | 30kg | 540 | ||||
| International | Osaka-ChongQing/Osaka-ZhengZhou | 500JPY | 12000JPY | 10kg | 150 | 10kg | 180 |
| 20kg | 300 | 20kg | 360 | ||||
| 30kg | 450 | 30kg | 540 | ||||
| Phuket Island-ChongQing/Phuket Island-Urumqi | 140THB or 4.5USD | 3300THB or 110USD | 10kg | 150 | 10kg | 180 | |
| 20kg | 300 | 20kg | 360 | ||||
| 30kg | 450 | 30kg | 540 | ||||
*Flight Distance: ZhengZhou= Osaka2266km， Chongqing=Osaka3176km, Chongqing=Phuket Island2909km，Urumchi=Phuket Island5167km.
Product description1. Baggage allowance should be pre-ordered 1 hours prior to the scheduled departure of your flight; If you have checked in, please purchase your baggage allowance after cancelling the check-in.
2. If you require an invoice, you may have the invoice issued at the ticket counter of any West Air airport (limited to Chongqing/Zhengzhou/Shenzhen/Guangzhou/Guiyang airports) or some ticket counter of Hainan Airlines (overweight baggage may have a quota invoice issued separately in addition to the invoice for your trip ticket), or you can call the call center 95373 to request the electronic invoice. issue within 7 working days.
3. Pre-ordering of baggage allowance only applies to checked baggage;
4. You may pre-order baggage allowance for only once. Please plan your baggage weight before pre-ordering the baggage allowance. Once baggage allowance is procured, no excess will be refunded but any insufficiency shall be additionally paid. Namely, excess weight of baggage will be charged and paid at the baggage counter (offers on the website will not apply to any payment of such insufficiency); if the actual checked baggage weighs less than the pre-ordered baggage allowance, the excess part of the allowance will not be converted into money and refunded;
Notes for refund and change1. If your flight date changes, you should call the Call Center on 95373 before procurement of check-in (boarding pass) formalities to change the baggage allowance ordered for the original flight to your altered flight; otherwise information concerning the original baggage allowance order cannot be identified and the ordered baggage allowance will be invalid.
2. If the baggage charge of the pre order is before the flight takes off and the ticket has not gone through the check-in formalities, you can apply for a full refund through the original purchase channel; If the ticket is not used after the flight takes off, you can apply for a full refund through the original purchase channel after the ticket is refunded; If the ticket has been used, no refund is allowed. The processing time limit of refund application is 7 working days. The validity period of the refund for pre ordered baggage is the same as that of the ticket for passengers to purchase pre ordered baggage. If the usage of the pre ordered baggage allowance cannot be verified after the ticket expires, a refund is not allowed. For the excess baggage fee paid at the airport, passengers can apply for refund directly at the airport payment office, and the excess baggage fee will be refunded in full.
3. No baggage allowance may be transferred to any other airlines.
4. If you encounter problems with your refund, please contact 95373 for staff assistance.
5. The application and return of pre ordered baggage can be made in the official website of Westair - auxiliary services - order query of auxiliary products.
6. Please log in to the official website account and apply for return in the original order.
