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Domestic International

5kg逾重行李 10kg逾重行李 15kg逾重行李 20kg逾重行李 30kg逾重行李

Regulations on domestic baggage service

1. Each passenger may bring hand baggage that weighs no more than 7 kg and has dimensions of no more than 40 cm×30 cm×20 cm.

2. The dimension of checked baggage may not exceed 40 cm×60 cm×100 cm. Free baggage allowance may differ for different categories of flight tickets:

Flight ticket category Class Free baggage allowance Dimensions
Traveller C/D 20KG 行李体积
Normal Tickets Y/B/H/K/L/M/X/G/W 10KG
Cheap Tickets N/Q/P/A/U/T/Z/R/E/I/J/S/V 0KG

3. No free baggage allowance is available for baby passengers, but a foldable stroller may be brought along, provided the dimensions of the stroller do
not exceed 20 cm×40 cm×55 cm and the weight does not exceed 7 kg. If the stroller is oversize or overweight, it shall be transported for free. 行李体积

4. Any baggage exceeding the free baggage allowance specified by West Air will be charged accordingly.

Regulations on charging for excess baggage for domestic flights

Check-in counter at the airport
During the promotion of differential services of the West Air, the following preferential policy is offered:
The baggage charges rates are based on flight distances: 0-800KM (exclusive), 800KM-1600KM (exclusive), and 1600KM or above. Differential charge rates applying to these flight distances are 10 yuan/kg, 14 yuan/kg and 16 yuan/kg respectively. All weights in kilograms should be rounded up to the single digital, and the total baggage charge should be rounded up to the nearest tens. For example, when the overweight baggage of a passenger of the Chongqing-Guangzhou (1188 KM) Flight weighs 6.6 kg, the weight in excess should be calculated as 6 kg. The applicable charge rate is 14 yuan/kg, so the overweight baggage charge should be 80 yuan by rounding the product of 14 multiplied by 6. The deadline of the preferential policy will be given in further notification.
Flight DistanceCharging by Check-In Counter
0-800KM(exclusive)10 RMB/kg
800-1600KM(exclusive)14 RMB/kg
1600KM or above16 RMB/kg
Excess Baggage Charge Calculator at the West Air Check-in Counter
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baggage allowance:
Boarding gate No excess baggage shall be brought along to the passenger cabin. Any passenger who brings excess baggage to the boarding gate, thereby resulting in failure of transporting such baggage or other consequences, shall be held liable for such consequences. Where conditions (time, security, baggage size, among others) permit, the passenger may procure transport formalities for such excess baggage at the boarding gate by paying the corresponding charge based on the charging standard for excess baggage, i.e. 1.5% of the full flight ticket price for the same trip.
Pre-order baggage Flight Distance Charge Rate Ordering time
10KG 20KG 30KG
Official website/West Air WeChat Public Account/Fly Plus app 0-800KM (exclusive) CNY70 CNY140 CNY210 4 hours prior to the scheduled departure of your flight
800-1600KM (exclusive) CNY90 CNY190 CNY290
1600KM or above CNY110 CNY220 CNY330
call center 95373/Agent office 0-800KM (exclusive) CNY80 CNY160 CNY240 One day prior to the scheduled departure of the corresponding flight
800-1600KM (exclusive) CNY110 CNY220 CNY330
1600KM or above CNY120 CNY250 CNY380

Product description

1. Online baggage allowance should be pre-ordered 4 hours prior to the scheduled departure of your flight; If you have checked in, please purchase your baggage allowance after cancelling the check-in.

2. If you require an invoice, you may have the invoice issued at the ticket counter of any West Air airport (limited to Chongqing/Zhengzhou airports) or some ticket counter of Hainan Airlines (overweight baggage may have a quota invoice issued separately in addition to the invoice for your trip ticket), or call 95373 for postage of the invoice at your own expense.

3. Pre-ordering of baggage allowance only applies to checked baggage;

4. You may pre-order baggage allowance for only once. Please plan your baggage weight before pre-ordering the baggage allowance. Once baggage allowance is procured, no excess will be refunded but any insufficiency shall be additionally paid. Namely, excess weight of baggage will be charged and paid at the baggage counter (offers on the website will not apply to any payment of such insufficiency); if the actual checked baggage weighs less than the pre-ordered baggage allowance, the excess part of the allowance will not be converted into money and refunded;

5kg行李 10kg行李 20kg行李 30kg行李 40kg行李

Regulations on international free baggage service

1. Each passenger may bring hand baggage that weighs no more than 7 kg and has dimensions of no more than 40 cm×30 cm×20 cm.

2. The dimensions of checked baggage may not exceed 40 cm×60 cm×100 cm. Free baggage allowance may differ for different categories of flight tickets:

Flight ticket category Class Free baggage allowance Dimensions
Traveller C/D 30KG 行李体积
Group/Package G/W 20KG
Normal Tickets Y/B/H/K/L/M/X/V/N/Q/P/A/U/T/Z/R/E/I/J 10KG
Cheap Tickets S 0KG

3. No free baggage allowance is available for baby passengers, but a foldable stroller may be brought along, provided the dimensions of the stroller do
not exceed 20 cm×40 cm×55 cm and the weight does not exceed 7 kg. If the stroller is oversize or overweight, it shall be transported as checked baggage.行李体积

4. Any baggage exceeding the free baggage allowance specified by West Air will be charged accordingly.

Regulations on charging for excess baggage for international flights

Route: Chongqing = Singapore/Urumqi = Singapore

Weight Official Website Call Center/Distribution Channels Check-in Counter at Airport Boarding Gate
Charge in China (CNY) 5KG 150 170 Excess baggage will be charged at the rate of CNY 60/kg (SGD 15/kg) at the airport check-in counter; for excess weight of less than 1 kg, 1 kg will be counted. For any passenger who has ordered “change” or other special offers (J/N/S class), the maximum charge for excess baggage within 10 kg shall be no more than CNY 300 (SGD 70); any excess over 10 kg will be charged accumulatively at the rate of CNY 60/kg (SGD 15/kg). As a general rule, no checked baggage formalities can be procured at the boarding gate, and no excess baggage at the boarding gate may be brought along into the passenger cabin.
10KG 200 220
20KG 270 300
30KG 410 450
40KG 540 590
Charge in Singapore (SGD) 5KG 35
10KG 45
20KG 55
30KG 90
40KG 120

Product description

1. Baggage allowance should be pre-ordered 4 hours prior to the scheduled departure of your flight; If you have checked in, please purchase your baggage allowance after cancelling the check-in.

2. If you require an invoice, you may have the invoice issued at the ticket counter of any West Air airport (limited to Chongqing/Zhengzhou/Shenzhen/Guangzhou/Guiyang airports) or some ticket counter of Hainan Airlines (overweight baggage may have a quota invoice issued separately in addition to the invoice for your trip ticket), or call 95373 for postage of the invoice at your own expense.

3. Pre-ordering of baggage allowance only applies to checked baggage;

4. You may pre-order baggage allowance for only once. Please plan your baggage weight before pre-ordering the baggage allowance. Once baggage allowance is procured, no excess will be refunded but any insufficiency shall be additionally paid. Namely, excess weight of baggage will be charged and paid at the baggage counter (offers on the website will not apply to any payment of such insufficiency); if the actual checked baggage weighs less than the pre-ordered baggage allowance, the excess part of the allowance will not be converted into money and refunded;

Notes for refund and change

1. If your flight date changes, you should call the Call Center on 95373 before procurement of check-in (boarding pass) formalities to change the baggage allowance ordered for the original flight to your altered flight; otherwise information concerning the original baggage allowance order cannot be identified and the ordered baggage allowance will be invalid.

2. The prepay baggage fee only refund based on unused ticket. the refunds will arrive on original payment account in 7-14 working days.

3. No baggage allowance may be transferred to any other airlines.

西航飞行加底部