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通过西部航空官网账号密码登录

Please enter the correct verification code
Domestic

5kg托运行李额 10kg托运行李额 15kg托运行李额 20kg托运行李额 25kg托运行李额 30kg托运行李额 40kg托运行李额
Please purchase 1 hours before scheduled departure time

Regulations on domestic baggage service

1. When you buy Comfort Economy Class you have may bring hand baggage that weighs no more than 7 kg and has dimensions of no more than 20cm×40cm×55cm.

2. When you buy the Class falls outside Comfort Economy Classurisdiction may bring hand baggage that weighs no more than 7 kg and has dimensions of no more than 40 cm×30 cm×20 cm.

3. The dimension of checked baggage may not exceed 40 cm×60 cm×100 cm. Free baggage allowance may differ for different categories of flight tickets:

Flight ticket category Class Free baggage allowance Carry on Baggage Check-in Baggage
Comfort Economy Class C/W/D 20KG CWD手提行李体积 托运行李体积
Super free Y 10KG 手提行李体积
Super Enjoyable B/H/K/L/M/X 10KG
Super Preferential V/N/Q/A/U/T 0KG
Product Cabin Z 0KG
other According To The Regulations

3. No free baggage allowance is available for baby passengers, but a foldable stroller may be brought along, provided the dimensions of the stroller do
not exceed 20 cm×40 cm×55 cm and the weight does not exceed 7 kg. If the stroller is oversize or overweight, it shall be transported for free. 行李体积

4. Any baggage exceeding the free baggage allowance specified by West Air will be charged accordingly.

Regulations on charging for excess baggage for domestic flights

Check-in counter at the airport
During the promotion of differential services of the West Air, the following preferential policy is offered:
The baggage charges rates are based on flight distances: 0-800KM (exclusive), 800KM-1600KM (exclusive), and 1600KM or above. Differential charge rates applying to these flight distances are 12 yuan/kg, 16 yuan/kg and 20 yuan/kg respectively. The total baggage charge should be rounded up to the nearest tens. For example, when the overweight baggage of a passenger of the Chongqing-Guangzhou (1188 KM) Flight weighs 6.6 kg,The applicable charge rate is 16yuan/kg, so the overweight baggage charge should be 100yuan by rounding the product of 16 multiplied by 6.6. The deadline of the preferential policy will be given in further notification.
Flight DistanceCharging by Check-In Counter
0-800KM(exclusive)12 RMB/kg
800-1600KM(exclusive)16 RMB/kg
1600KM or above20 RMB/kg
Excess Baggage Charge Calculator at the West Air Check-in Counter
If you need checked luggage it was less expensive be online.
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baggage allowance:
Boarding gate Overweight or oversize baggage is not allowed to be brought on board. If a passenger didn’t check the baggage on the check-in counter but brought it to the boarding gate, the passenger has to be solely liable for the consequences, including that the baggage might not be transported. Baggage transportation can only be performed at the boarding gate after the fees are charged at the gate for excess baggage within the permitted conditions (time, safety, baggage size, etc.).
Pre-order baggage Ordering time
Official website/West Air WeChat Public Account/Fly Plus app 1 hours prior to the scheduled departure of your flight
call center 95373 One day prior to the scheduled departure of the corresponding flight

Product description

1. If you need checked luggage it was less expensive in web or FlyPlus or Wechat.

2. Online baggage allowance should be pre-ordered 1 hours prior to the scheduled departure of your flight; If you have checked in, please purchase your baggage allowance after cancelling the check-in.

3. If you require an invoice, you may have the invoice issued at the ticket counter of any West Air airport (limited to Chongqing/Zhengzhou airports) or some ticket counter of Hainan Airlines (overweight baggage may have a quota invoice issued separately in addition to the invoice for your trip ticket), or you can call the call center 95373 to request the electronic invoice. issue within 7 working days.

4. Pre-ordering of baggage allowance only applies to checked baggage;

5. You may pre-order baggage allowance for only once. Please plan your baggage weight before pre-ordering the baggage allowance. Once baggage allowance is procured, no excess will be refunded but any insufficiency shall be additionally paid. Namely, excess weight of baggage will be charged and paid at the baggage counter (offers on the website will not apply to any payment of such insufficiency); if the actual checked baggage weighs less than the pre-ordered baggage allowance, the excess part of the allowance will not be converted into money and refunded;

10kg行李 20kg行李 30kg行李
Please purchase 1 hours before scheduled departure time

Regulations on international free baggage service

1. Each passenger may bring hand baggage that weighs no more than 7 kg and has dimensions of no more than 40 cm×30 cm×20 cm.

2. The dimensions of checked baggage may not exceed 40 cm×60 cm×100 cm. Free baggage allowance may differ for different categories of flight tickets:

Flight ticket category Class Free baggage allowance Dimensions
Business economy class C/D 30KG 行李体积
Group/Flexible economy G/W 20KG
Ordinary economy class Y/B/H/K/L/M/X 20KG
V/N/Q/P/A/U/T/Z 10KG

3. No free baggage allowance is available for baby passengers, but a foldable stroller may be brought along, provided the dimensions of the stroller do
not exceed 20 cm×40 cm×55 cm and the weight does not exceed 7 kg. If the stroller is oversize or overweight, it shall be transported as checked baggage.行李体积

4. Any baggage exceeding the free baggage allowance specified by West Air will be charged accordingly.

Regulations on charging for excess baggage for international flights

The baggage charges rates are based on flight distances: 0-800km (exclusive), 800km-1600km (exclusive), and 1600km or above. Differential charge rates applying to these flight distances are 20yuan/kg, 25yuan/kg and 30yuan/kg respectively. All weights in kilograms should be rounded up to the single digital, and the total baggage charge should be rounded up to the nearest tens(At the domestic check-in counter only). If other currencies are involved, the local airport charges shall prevail.

Route Check-In Counter
(Unit price per kilogram)
Boarding gate
(Single piece of baggage price)
Official Online Channels Call Center
Weight Price(RMB) Weight Price(RMB)
Domestic ZhengZhou-Osaka/ChongQing-Osaka 30 RMB 720 RMB 10kg 150 10kg 180
20kg 300 20kg 360
30kg 450 30kg 540
ChongQing-Phuket Island/Urumqi-Phuket Island 30 RMB 720 RMB 10kg 150 10kg 180
20kg 300 20kg 360
30kg 450 30kg 540
International Osaka-ChongQing/Osaka-ZhengZhou 500JPY 12000JPY 10kg 150 10kg 180
20kg 300 20kg 360
30kg 450 30kg 540
Phuket Island-ChongQing/Phuket Island-Urumqi 140THB or 4.5USD 3300THB or 110USD 10kg 150 10kg 180
20kg 300 20kg 360
30kg 450 30kg 540

*Flight Distance: ZhengZhou= Osaka2266km, Chongqing=Osaka3176km, Chongqing=Phuket Island2909km,Urumchi=Phuket Island5167km.

Product description

1. Baggage allowance should be pre-ordered 1 hours prior to the scheduled departure of your flight; If you have checked in, please purchase your baggage allowance after cancelling the check-in.

2. If you require an invoice, you may have the invoice issued at the ticket counter of any West Air airport (limited to Chongqing/Zhengzhou/Shenzhen/Guangzhou/Guiyang airports) or some ticket counter of Hainan Airlines (overweight baggage may have a quota invoice issued separately in addition to the invoice for your trip ticket), or you can call the call center 95373 to request the electronic invoice. issue within 7 working days.

3. Pre-ordering of baggage allowance only applies to checked baggage;

4. You may pre-order baggage allowance for only once. Please plan your baggage weight before pre-ordering the baggage allowance. Once baggage allowance is procured, no excess will be refunded but any insufficiency shall be additionally paid. Namely, excess weight of baggage will be charged and paid at the baggage counter (offers on the website will not apply to any payment of such insufficiency); if the actual checked baggage weighs less than the pre-ordered baggage allowance, the excess part of the allowance will not be converted into money and refunded;

Notes for refund and change

1. If your flight date changes, you should call the Call Center on 95373 before procurement of check-in (boarding pass) formalities to change the baggage allowance ordered for the original flight to your altered flight; otherwise information concerning the original baggage allowance order cannot be identified and the ordered baggage allowance will be invalid.

2. If the baggage charge of the pre order is before the flight takes off and the ticket has not gone through the check-in formalities, you can apply for a full refund through the original purchase channel; If the ticket is not used after the flight takes off, you can apply for a full refund through the original purchase channel after the ticket is refunded; If the ticket has been used, no refund is allowed. The processing time limit of refund application is 7 working days. The validity period of the refund for pre ordered baggage is the same as that of the ticket for passengers to purchase pre ordered baggage. If the usage of the pre ordered baggage allowance cannot be verified after the ticket expires, a refund is not allowed. For the excess baggage fee paid at the airport, passengers can apply for refund directly at the airport payment office, and the excess baggage fee will be refunded in full.

3. No baggage allowance may be transferred to any other airlines.

4. If you encounter problems with your refund, please contact 95373 for staff assistance.

5. The application and return of pre ordered baggage can be made in the official website of Westair - auxiliary services - order query of auxiliary products.

6. Please log in to the official website account and apply for return in the original order.

西航飞行加底部