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Notice:

We prepare delicious food and drinks for you on board. You may place an order online according to your preferences. To ensure service on board,please place your order 36 hours before the departure of your flight. Hot meals will not be provided for some short-haul flights. We are sorry if this causes any inconvenience.

Why order meals in advance:

1. Don't get hunger for West Air flights do not provide free catering services (excluding the Traveler C/D class).

2. For preferential catering service from the cabin crew.

3. Favorable prices are offered for orders in advance.

Product description

1. No West Air flight provides free catering services.

2. If you have ordered food or drinks, please inform the cabin crew when you get on board what you have ordered and your seat number for fast delivery of the food.

3. Only alcoholic drinks available from the cabin crew are permitted.

4. A passenger that orders catering service via the official website may obtain the corresponding quota invoice at a West Air ticket counter on the day of the flight, or by calling 95373 for help.

5. Foods available on board may vary according to the season. Foods served may vary from what was ordered, depending on availability.

6. All foods on the order menu are subject to availability, and may occasionally be changed or cancelled without prior notice.

7. Provision of catering service may be impossible for some flights. For any assistance, please call 95373.

8. If you are allergic to or intolerant of certain foods, please consult a doctor about possible risks.

Rules for alterations, refunds and changes

1. No cancellation or refund is permitted for any normal flight. in the case that you voluntarily change your flight 36 hours (exclusive) before the scheduled departing time of the flight and the departing time of the new flight is no earlier than the original flight, you may, after placing another order for food and making the corresponding payment, apply for a refund for the food ordered for the original flight. Once the application is accepted, refund will be made to your paying account within 7 business days. If you do not place another order as stated above, the original order for the catering service will be invalid without refund. If the change is made less than 36 hours (inclusive) before the scheduled departing time of the original flight, the original order for the catering service will be invalid without refund.
2. In the case of involuntary change or cancellation, you may apply for a refund of any payment made for the catering service by calling 95373, and a corresponding refund will be made within 7 business days. If you still need the catering service, you may place another order via the official website.
西航飞行加底部