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In order to meet the needs of passengers, we will resume the pre-purchase sales of in-flight meals from now on. Some short routes and international routes will not be sold for the time being. Thank you for your understanding and cooperation.

Product description

1. You cannot book meals online within 36 hours before the scheduled departure time.

2. Some flights of Western Airlines do not provide free meals (except the super value economy class C/W class).

3. Passengers who book food and beverage products, please explain the food and beverage varieties and seat number to the flight attendants after boarding, so that the flight attendants can deliver your meals as soon as possible.

4. Only alcoholic beverages provided by cabin crew can be drunk on board.

5. Passengers who purchase catering services through the official website can get the quota invoice at the ticket counter directly under Western Airlines on the flight day, or call the call center 95373 to get the electronic invoice.

6. Due to the seasonal adjustment of airline food, the food booked may not match the actual food delivered, and the actual delivery shall prevail.

7. All foods on the reservation menu are limited in quantity and may be changed or cancelled temporarily without prior notice.

8. Some airlines cannot provide hot food sales due to short voyage or planning reasons.

9. For guests with allergies or similar symptoms to specific foods, please consult with your doctor about possible risks.

Rules for alterations, refunds and changes

1. Under normal flight conditions, once the catering reservation is successful, cancellation is not supported. If the passenger changes the ticket voluntarily, and the original flight date is more than 36 hours (excluding) from the departure date before the change, and the new flight date after the change is not earlier than the original flight date, the passenger can purchase meals again and successfully pay, call 95373 to apply for returning the meal order fee. After the application is successful, it will be returned to the original account of the passenger within 7 working days.
2. If the flight changes due to abnormal flight, you can call the call center 95373 to apply for a refund, and the fee will be refunded within 7 working days.
西航飞行加底部